What addresses are restricted in the US for Delivery?
Purchases may not be shipped to P.O. boxes, APO/FPO addresses, freight forwarders or to any address outside of the United States.

Is a signature required upon delivery of my order?
For security reasons, all Maison Trap online purchases require an adult signature upon delivery. All orders are delivered by FedEx. If you are unavailable to sign for your package, the driver will leave a door tag on your door, informing you of the delivery attempt. The driver will make a total of three delivery attempts on three consecutive business days and temporarily hold at a location near you. If you are still unavailable to sign for your package, the package will be returned to sender. Please note that Maison Trap is not responsible for unanticipated FedEx delays.

Modification:
Once an order has been successfully submitted, it cannot be cancelled or modified. We advise you to follow the return instructions included in your package, or refuse the shipment upon delivery, and it will be returned to our attention. Please allow 7 to 10 business days for your refund to be processed once it arrives to our warehouse.

How can I track my order?
Maison Trap will send you several emails during the order process to keep you informed of the status of your purchase. Please note that during peak times, your order can take up to 1-2 business days to process before it ships. Please add this time to your selected shipping method to anticipate the delivery of your order.

Availability:
Products on our site are subject to availability. Once you select a size, a message will indicate if that item is available now or available for backorder-pre-order.

Modification:
Once an order has been successfully submitted, it cannot be cancelled or modified. We advise you to follow the return instructions included in your package, or refuse the shipment upon delivery, and it will be returned to our attention. Please allow 7 to 10 business days for your refund to be processed once it arrives to our warehouse.

Two Day and Ground purchases are shipped via FedEx. A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track your order's status. If you need further assistance tracking your package, please contact FedEx directly at 1-800-GO-FEDEX and provide your tracking number. A final delivery confirmation email will be sent once we receive a delivery notification from FedEx.

When can I expect delivery of my order?
To estimate the total delivery time for immediately available items, please refer to the shipping availability provided at on the product page and at checkout.

Available Now:
To accommodate payment authorization and packaging, please allow up to two business days to obtain shipping information.

All orders are processed Monday through Friday, excluding Saturday, Sunday and holidays.
* Ground: 3-5 business days with deliveries made Tuesday-Saturday
* Two Day: 2 business days with deliveries made Monday-Friday

Backorder/Pre-order:

Item(s) that are not immediately available will be placed on a priority waiting list and are estimated to ship with free ground service during delivery window provided. Please be aware that they may arrive sooner or later than anticipated. Your credit card will only be charged for backorder/pre-order reservations at the time of shipment.

A confirmation containing your delivery details will be emailed to you as soon as your purchase has been shipped.